FAQ
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Customer Service-
-What is the best method of contacting the bros at Raging Mammoth?
We made the decision to switch to an entirely SMS text and instant chat customer support. Why? It saves time for everyone involved. Email is very slow and outdated.
Below you’ll find two options for communicating with us in a much more speedy manner.
We’re available from 10am EST to 3pm EST Monday through Thursday. We do our best to respond in a timely manner.
Text us at: (800) 828-9925
Or go directly to ragingmammoth.com on your Mobile Device and find the chat function in the bottom righthand corner, and shoot us a message there!
Thanks, and stay rad!
How fast do we get back to you:
We treat customer service like it was an an Olympic competition. Let it be known that we regularly eat gold medals for breakfast. Expect a response from us within 12 hours after submitting your inquiry!
Shipping Information:
How do I know if ordering online with Raging Mammoth is secure?
Raging Mammoth has your back, protecting your information is a priority!
Cyber theft is a buzz kill; We want to keep the buzz alive and well. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Ragingmammoth.com is able to decode your information.
To be sure your connection is lock tight, look at the bottom status bar of your browser window or the web domain name. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.
-When will my order ship? I WANT MY GEAR!
Our goal is to get you your gear and beyond that, to do it for free. This is why we offer free shipping on orders over the measly sum of $50. If you can’t fork up 50 bucks, no worries, shipping is only $6.99.
Week Days
We ship within 24 hours of your purchase Monday through Friday!
If you place an order before 12:00PM Central Time, your order will be shipped out same day! Badass huh?!
Weekends:
If you place an order with us over the weekend, your package will be slated to ship out the following Monday.
-When will my order be delivered? I REALLY WANT MY GEAR!
Our current shipping service, UPS Mail Innovations, guarantees a delivery window of 4-8 days from the moment your order is fulfilled at our warehouse!
If you notice that your package has taken longer than 8 days to reach your mailbox, please make sure to contact us, so that we can fix any shipping issues that have ensued while in transit. Generally, when an order has not shipped within the 4-8 day window, there is an issue with the shipping address that was input at checkout and the package is being returned to our warehouse.
When this happens, at least one bro at Raging Mammoth HQ is forced to shotgun a beer every hour until the shipping issue is fixed and you receive your package!
-Where can I find my order number?!
Once your order transaction has been processed successfully, you will receive a confirmation email that details the following:
-Order date
-Order number
-Billing Address and Shipping Address
-A list of the items included within your order
-Complete cost of your order, including shipping
Around this time, you may also notice a change in yourself. Hair may start growing rapidly from your face and chest, an American flag tattoo may appear on your right bicep, and your voice may take on the same tone of Sylvester Stallone as Rambo III. You’re welcome.
-Can I ship to an address outside of the United States?
We currently only ship to Canada. Please note that international orders to can take up to 1 month to make it through customs. We are working on a global distribution system, so we can speed this up!!
You may be responsible for import duties and taxes on your international order. It is impossible for us to predict these types of charges and delays. If you have any questions on these matters, please contact your customs office.
-What service does Raging Mammoth use to ship orders?
UPS Mail Innovations (www.ups.com)
We keep it cheap but satisfying, just like our favorite light beers!
-How can I track my order? I REALLY REALLY WANT MY GEAR, DAMMIT!
We understand! It’s our mission to get you raging face with your RM goods!
Once your order has been fulfilled at our warehouse, you will receive a confirmation email which will include your tracking number.
Go ahead and click on the tracking number to keep a close watch on the journey of your order!
You can also select “Where’s my stuff” at the bottom of the ragingmammoth.com home page! Here you can input your “Order Number” and “Email” for a play by play update on the location of your package!
**If you are unable to execute the two options above, you can input your tracking number in the “Track” box at https://www.ups.com/
Order Information
Why is my transaction not working? I see that I have been charged, but I have yet to receive a confirmation email and order number.
Fellow rager, what you are seeing on your bank statement is actually a “pending charge,” and this transaction will not become a charge unless you make it all the way through the checkout process! So this transaction on your statement should disappear in a few days.
Please make sure that the zip code you input for your billing address is the zip code associated with the debit or credit card you are using (i.e. the address you have on file with your banking information).
You will know that your transaction has been processed once you receive a confirmation email from us with an order number!
Returns & Exchanges:
We do not do returns, we guarantee our products are f#%*ing solid and we back this up with the fact that we have sold so many and have so many stellar reviews. We have chosen to do this to make life easier for us, hope you understand.
Stolen Raging Mammoth Gear
It is not uncommon for your Raging Mammoth gear to go missing at the unlawful hands of a bottom-feeding thief. You are receiving life changing products that have proven highly valuable, so keep a cautious eye out! Unfortunately, if your products are stolen or lost, we will not be able to send out replacement merchandise. Sorry, bro!
How can I find out when a product I want will be re-stocked?
It is extremely rare for our products to go out of stock! However, if you notice that a Sabertooth option is out of stock or a shirt size you need is not available, please go ahead and email us at info@ragingmammoth.com and we will do our best to provide you with a re-stock date!
Raging Mammoth News and Promotions
-Where can I find the most up to date Raging Mammoth news or promotions?
If you are looking to stay up to date on all things Raging Mammoth, please make sure to sign up for our email list!
Link:
-Social Media
We are constantly updating our social media feeds with product updates and promo opportunities! We have gained serious popularity on our social feeds because of our epic content, created by the best fucking dudes and chicks who live the RM Lifestyle! Make sure to send us all of your photos and videos using RM products and you may just get featured!
Make a life changing decision and add us:
Facebook - www.facebook.com/ragingmammoth
Instagram - @ragingmammoth
Twitter - @raging_mammoth
Applying a Promotion
It's pretty rare that we offer discounts, but if you come across one of our promo codes, simply input the code during checkout in the open box titled “Gift Card or Discount Code” and select apply!
Opportunities with Raging Mammoth
What is the Raging Mammoth Ambassador Program?
If you are looking to join a badass Ambassador program, you have come to the right place. We currently have 500+ of the most quality dudes on our dream team.
Here is what you can expect after attaining the glory of becoming a certified A-Teamer and member of the Raging Mammoth Ambassador program:
- Win a shit ton of free gear through incentives!
- Get a first hand look and gain access to RM products not yet released to the public!
- Receive an Ambassador starter pack containing dope RM gear!
- Gain a network of 500+ like-minded brothers who all share a few common interest. Namely, crushing it at every aspect of their lives, crushing brews with their boys, and spreading the badassery of Raging Mammoth!
Nuff fucking said, brother. Apply here: http://ragingmammoth.com/pages/ambassador-program.
For more questions regarding the Ambassador program, please email us at info@ragingammoth.com.